FAQS

Shipping and Tracking

We ship all items by UPS/FedEx/DHL International Express to customers.
Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.

We DO NOT deliver to APO/FPO or PO Boxes.

It depends on where you are. Once you place an order, we will arrange to ship out the according products in 1-3 business days. It usually takes about 4-6 business days to arrive. (Note: Currently most orders will arrive in 10 - 14 business days due to COVID-19. A few orders may arrive in more than 14 business days.) Delivery details will be provided in your confirmation email.

Our company is located in US, and has warehouses in CA, GA, NJ. Products will be sent as per the principle of proximity. So you may receive packages from different locations. 

Our factories are located in Vietnam, China,etc.

Shipping is free of charge to the United States.

You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer service service@alphamarts.com to confirm your tacking info

The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.

Some items are shipped in multiple boxes. Depending on the item, different boxes might arrive at different times. 

If your order does have multiple packages in the shipment, each separate package has its own tracking number. Log in your account and check the tracking info on the order page. Be sure to check the status of each package individually as they might arrive separately.

You can also contact us to check your traking info.

Payment

Accepted Payment Methods:

Credit/Debit Cards (MasterCard, Visa, and Discover)

Paypal

Manually enter the coupon code at checkout page (below the order summary) and click “Apply.” 

Note: Each code can only be applied once.

Return and Exchange

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.

Please contact us with the order number, product name and SKU code for the items you wish to return or exchange. Products need to be returned to the address customer service provided.

You must have an original box or packing slip to complete your return or exchange.

Items must be unused and unwashed.

Please contact us within 30 days of receiving your package and include the order number, a photo including defective/damaged product, shipping label and SKU code. We’ll take you through the process.

There are a few items that can’t be returned:
Pre-order items (unless the products have quality issues)
Clearance items
Coupon
Personalized items
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.