Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to firstname.lastname@example.org.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping and Tracking
We ship all items by UPS/FedEx/DHL International Express to customers. Note: UPS/FedEx/DHL does not deliver on weekends or national holidays.
We DO NOT deliver to APO/FPO or PO Boxes.
It depends on where you are. Once you place an order, we will arrange to ship out the according products in 2-4 business days. It usually takes about 4-8 business days to arrive. A few orders may arrive in more than 8 business days. Delivery details will be provided in your confirmation email.
We have warehouse in various states: CA, TX, GA and NJ, and we will choose the most appropriate one to send goods to you according to the inventory and your location. Currently most orders will arrive in 4 - 8 business days. A few orders may arrive in more than 10 business days.
Shipping is free of charge to the United States.
You can go to your account and track your package. We will also send tracking info to your email. You can also contact customer service email@example.com to confirm your tracking info
The order confirmation and tracking info will be sent to your email. Be sure you enter the right contact email in the checkout page. You can also contact us to check your tracking info.
For furniture set such as sectional sofa, patio dining set, your order may come in multiple packages. The packages sometimes are shipped from different warehouses. The delivery time of the packages may be different. Contact us at firstname.lastname@example.org with your order id, we will check the order details for you.
Accepted Payment Methods: Credit/Debit Cards (MasterCard, Visa, and Discover) Paypal
Add the products to your cart, then click the "checkout" button on the cart page. On the next checkout page, you will see a box to apply the coupon code. Manually type the coupon code and click “Apply.”
Return and Exchange
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us directly and we’ll take you through the process.
Please contact us with the order number, product name and SKU code for the items you wish to return or exchange. Products need to be returned to the address customer service provided. You must have an original box or packing slip to complete your return or exchange. Items must be unused and unwashed.
Please contact us within 30 days of receiving your package and include the order number, a photo including defective/damaged product, shipping label and SKU code. We’ll take you through the process.
There are a few items that can’t be returned: Pre-order items (unless the products have quality issues) Clearance items Coupon Personalized items Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned) Items marked “Non-Returnable” on the sale page Items you have already assembled However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.