If you’re not happy, please let us know. We’ll handle your issue on a case-by-case basis to make it right.
To expedite your request, please include the following when you contact us：
- your order number
- a brief description of the problem
- a photo illustrating the issue
- your preference for a replacement or a refund
- Please allow 2-4 business days for the processing of the returns/exchanges. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Refunds will in most cases be issued to the same credit card or Paypal account used for the original purchase. Please allow up to 15 business days for the credit to appear on your credit card statement (Paypal refunds will be transferred immediately).
- Shopping points will not be refunded for free orders or giveaways.
Note: The original shipping fee and insurance are non-refundable.